Looking for the Website Edit Request Form?
You’re in the right place! We’ve improved our internal customer support systems to provide a more consistent and responsive solution for clients looking to submit requests. It’s a little bit different than our previous Website Edit Request Form, so we will explain how to use the new system below.
Logging into the Client Portal:
The HFB Technologies Client Portal is the replacement for the previous Website Edit Request Form. You can access the Client Portal by clicking the big green button in the top right corner of any page on our website. If you have a website with us, you automatically have an account created to access the Client Portal. If you’re unsure of how to use the Client Portal or if you haven’t logged into your account before, follow these quick steps:
1. Open the Client Portal by clicking the green button in the top right corner of this page
2. Click “Forgot Password?” link below the login button on the Login page
3. Enter the primary email address that you use for communication with HFB and click “Submit”
4. You will receive an email with a link to reset your password. Click the link to continue
5. On the new page, enter your new password twice and click “Submit”
Congratulations! Now you are logged in to your HFB Technologies Client Portal account. If you receive an error stating “Email not found” when attempting to reset your password, your account is probably listed under a different email address. Feel free to try one of your other email addresses or get in touch with us and we can help you locate your account.
Using the Client Portal:
Now that you’re logged in, you have access to update your credit card on file, view open invoices, and most importantly, contact your Support Team developers directly. To open a new ticket for a website edit request, simply click the “Support” tab in the menu bar at the top of your screen. Here you will see the statuses of tickets that you’ve previously opened as well as a button to open a new ticket.
If you’re familiar with the previous Website Edit Request Form, opening a new ticket works in the same exact fashion. Simply click “Open Ticket” and fill out the subject of your request, choose the applicable department, select a priority status for your request, explain your request in the “Ticket Body” section, attach any files for reference, and then click “Save”. This will notify our Support Team of your request and send you an automated email letting you know that your request has been received. When a developer from our Support Team posts an update on your ticket, you will receive an email notifying you of the status. Feel free to respond to your developer by replying to the email or logging into the Client Portal to submit a response there.
If You Have Any Problems:
As always, if you’re having any issues at all with the new HFB Technologies Client Portal, feel free to reach out to us directly by calling our main line (435) 216-7686 or sending an email to our Support Team at firstname.lastname@example.org. Keep in mind that the most efficient way to have changes made to your account or website is by using the Client Portal, but we’re happy to help you in any way we can.